Contact us – Shagu Jewellery

Information About Us

Get in Touch

We would love to help with sizing, styling or order questions. Reach us through any of the options below during our support hours.

Visit Us Charminar, Hyderabad, India

Call Us +91 63031 99968

WhatsApp Us Chat with us instantly

Email Us contact@shagujewellery.com

Support Hours 9:00 AM - 9:00 PM

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

General & Product

Will I receive the same product that I see in the picture?

Yes. The images on our website represent the actual design of each piece. Since every item is handcrafted, very slight natural variations in stone placement or finish may occur, which is part of the charm of handmade jewellery rather than a flaw.

Are your gemstones, pearls and gold plating authentic?

Yes. Our gemstones are certified, our gold plating is premium 24 carat quality, and our pearls are genuine Hyderabadi pearls, as reflected across our collections.

What payment methods do you accept?

We accept all major payment options including Visa, Mastercard, RuPay, UPI, Google Pay, PhonePe and Paytm.

How can I track my order?

You can track your order anytime from the Track Order section in My Account on our website.

How can I get in touch if I have more questions?

You can reach us via WhatsApp or phone at +91 63031 99968, or email us at contact@shagujewellery.com. Our support hours are 9:00 AM - 9:00 PM.

Shipping

What are your shipping timelines and charges?

Our shipping timelines and charges are being finalised and will be updated here shortly. For the latest information, please reach out to us on WhatsApp or phone at +91 63031 99968.

Do you offer Cash on Delivery (COD)?

This is currently being finalised by our team. Please contact us on WhatsApp or phone at +91 63031 99968 to check availability for your order.

Do you ship outside India?

This is currently being finalised by our team. Please contact us on WhatsApp or phone at +91 63031 99968 for the latest update.

Returns & Exchange

What is your return and exchange policy?

Our return and exchange policy is currently being finalised and will be updated here shortly. For any queries in the meantime, please reach out to us on WhatsApp or phone at +91 63031 99968.

Who covers the shipping cost for returns or exchanges?

This detail is currently being finalised by our team. Please contact us on WhatsApp or phone at +91 63031 99968 for the latest update.

Jewellery Care

How should I store my jewellery?

Store each piece separately in a soft pouch or the box it arrived in, away from direct sunlight and moisture, to help preserve the finish and prevent scratches.

How do I clean my jewellery?

Gently wipe your jewellery with a soft, dry cloth after each use. Avoid using water, chemical cleaners or ultrasonic cleaners on plated and Kundan pieces.

Can I wear my jewellery while swimming, bathing or applying perfume?

We recommend removing your jewellery before swimming, bathing, exercising, or applying perfume, deodorant and cosmetics, as these can dull the finish over time.

How should I care for pearl jewellery specifically?

Pearls are delicate and porous. Wipe them gently after wear, store them flat and separately from harder gemstones, and avoid direct contact with perfume or hairspray.

INFORMATION ABOUT US